Important notice: When temps rise, chocolate needs extra care. Depending on conditions, we may use special packaging and handling methods to help protect your chocolate along the way. An additional $16 warm weather shipping protection charge is applied to all orders to help reduce heat exposure during transit this time of year.

Shipping & Delivery

Once your order ships, you’ll receive a tracking number by email so you can follow it right to your door.
If you need a hand, we’re always happy to help at orders@chocolatestory.com or call 515-226-9893.

We ship via FedEx and USPS from our chocolate shop in West Des Moines, Iowa.

Shipping rates are based on the number of items in your order and your destination zone.

Most orders head out the next business day and arrive within 2–6 days after confirmation. We ship Monday through Friday.

Occasionally, weather or shipping conditions may shift timing slightly. When that happens, we may adjust ship dates to help your chocolate spend as little time in transit as possible.

Yes! Download our Shipping Template to enter each recipient’s name and address, and we’ll handle the rest

Chocolate and heat aren’t the best match, so when temps rise, we give your order a little extra care. Depending on conditions, we may use special packaging and handling methods to help protect your chocolate along the way.

A $16 warm weather shipping protection charge is applied to all shipments during this time of year (Typically April-September). While we take every precaution, once your order leaves our shop, it’s in the hands of the carrier. That said, we always do our very best to help it arrive safely and ready to enjoy.

At this time, we ship within the continental United States only.

Refund Policy

We stand behind our products 100% and will refund any product that is damaged, or missing in transit as long as the correct shipping address was supplied.  If the item is incorrect, we will reship with the correct item or refund.

For all products, there is a 30 day refund or replacement window from the date of purchase.

We do not ask you to return the products to us as we cannot restock food items. Instead, contact us at 515-226-9893 or orders@chocolatestory.com.  Please have  your order number and the reason why you wish to have a refund.  We will  refund you the money within 3 business days.

Late or Missing Refunds

 If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. Next contact your bank; there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at orders@chocolatestory.com.
 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@chocolatestory.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Need help?

Contact us at orders@chocolatestory.com for questions related to refunds and returns.